FAQs

Where is PrimeOja located

We are located here in the United States, and our warehouses are all over the states.

Support phone number

PrimeOja does not have any contact phone number for now, we only provide support via email support@primeoja.com

How long does it take for support to respond

Support takes 24-48hours to respond to emails.

Is primeOja a registered business

Yes primeOja is registered in the United State, with full license of operation.

Does PrimeOja ask for peoples' personal information

PrimeOja will not ask anyone for their personal information over the phone or by Email. All orders must be placed on the website to be safe, do not send money directly to anyone in the community section or vendors.

Ordering outside Primeoja

As much as we are ready to assist you, we won't be able to provide support for transactions not done on the Primeoja marketplace platform even though from a store owner in the marketplace.

What is PrimeOja Community

Primeoja is more than a market, it’s also a community, join our interactive community,  ask questions, answer questions, meet someone, learn something new things. Please remember to follow our community guidelines, be respectful to other people’s comments. Thank you

Can I pre-order, What I want is sold-out or can't find the exact specification

Have you searched through our African print? And was unable to find your desired size or style? Not too worry, we accept pre-order purchases which takes about 4 weeks to be ready. Want to look like that African bride and don’t know how to go about it? We are here for you. PrimeOja team will also take care of your “Owanbe parties” without having to stress yourself. Send us an email support@primeoja.com for any question, concern and pre-special order. The whole team is here to help you out.

What kind of items are in the Thrifty-Nista category

These are items that are fairly used. Customers should expect that any item bought only in this store are not new product, but we guarantee you of good and lasting quality.

What is Thrift Treasure Box

Thrift Treasure Box(TTB) is a seasonal free thrift gift we give to qualified customers. Every time this is announced, instructions on how to win TTB will be on our social Media and website.

POLICIES

  • Shipping
  • International Shipping
  • Returns/Exchange

We appreciate your business with us and thank you for trusting us. Once your payment is cleared, please allow 1-2 business days to process Express orders, and 3 -4 business days to process standard shipping. Special pre-order purchases will take 4 weeks or more. Purchases made on Saturday and Sunday will not be processed until Monday.

Purchases $0 and above have a standard flat-rate fee of $7.99 to ship within the United States and a $15 flat-rate fee for Express shipping.

We are an online African store based in the United States. If you find something that you like and you live outside the country, Do not worry, just email support, our team will be ready to help you, We do not offer international shipping, but we can mail your purchase to your friends, or family here in the United States.

Satisfying our customers is one of our goals, if for any reason you are not satisfied with your order, you may return/exchange it within 7 days only. Worn, washed and any altered garment will not qualify for return/exchange. Refunds take up to 7 business days to be processed. Please note that you are responsible for your return cost. Some items like wigs, and underwear, cannot be returned.

WHY SHOP WITH PRIMEOJA?

Direct from Africa

original Product

Best Quality

Best QUALITY

Best Price

Best Offers

Secured Payment 4

Secure Payments